Shipping Policy

Last updated: 17 August 2026

Thank you for shopping with Peace Out Products. We aim to make your order and delivery experience as simple and reliable as possible.

We currently ship orders throughout the United Kingdom and selected countries within the European Union.

1. UK Shipping

We offer delivery throughout the UK.

Orders are normally processed within [1–3] working days before being dispatched.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

Please note that delivery times are estimates and may occasionally be affected by courier delays, weekends, public holidays or circumstances outside our control.

2. EU Shipping

We currently ship to selected countries within the European Union.

Delivery charges will be displayed at checkout before you complete your purchase.

EU orders may be subject to import VAT, customs duties, clearance fees or other charges depending on the destination country, the value and nature of the goods, and how the order is shipped.

Where applicable, these charges may be payable by the customer on arrival.

We will clearly communicate any charges that we are able to calculate and include at checkout. Customers should be aware that customs authorities may apply additional charges that are outside our control.

3. Customs & Import Charges

Orders shipped from the UK to the EU may be treated as imports into the European Union.

The customer is responsible for providing accurate delivery information and, where applicable, paying any customs or import charges that are legally payable by the recipient.

We cannot guarantee that an order will not be subject to customs charges.

If a parcel is refused because the recipient does not wish to pay applicable customs or import charges, any refund will be handled in accordance with our Returns & Refunds Policy and may be reduced by delivery, return or other costs that we are legally entitled to deduct.

4. Order Processing

Orders are normally processed within [1–3] working days.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

During busy periods, promotional events or periods of unusually high demand, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

5. Delivery Times

Estimated delivery times are provided as a guide:

Destination	Estimated Delivery
UK	3-7working days
Ireland	5-10 working days
EU	5-12 working days

Delivery times may vary depending on the destination, courier, customs processing and other circumstances outside our control.

Where required by applicable consumer law, goods will be delivered within the agreed delivery period or, where no delivery period has been agreed, within the applicable statutory timeframe. UK and EU consumer rules generally provide for delivery within 30 days where no different timeframe has been agreed.

6. Tracking

Where tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow up to [24–48 hours] for tracking information to become active after dispatch.

7. Incorrect Delivery Information

Please check your delivery address carefully before completing your purchase.

We cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at:

Email: info@peaceoutproducts.com

We will do our best to correct the address before your order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the fulfilment process.

8. Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@peaceoutproducts.com

We will investigate the shipment with the relevant delivery provider.

If an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable consumer law and our Returns & Refunds Policy.

Please note that tracking information may occasionally take time to update, particularly where an international shipment is passing through customs.

9. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number
• Photographs of the packaging
• Photographs of the damaged product
• A description of the damage

We will investigate the matter and provide an appropriate resolution in accordance with your statutory consumer rights.

10. Delivery Restrictions

Certain products may be subject to delivery restrictions in particular countries.

Where we are unable to deliver a particular product to your country, this should be indicated at checkout or we will contact you after your order has been placed.

We reserve the right to cancel an order where fulfilment would breach applicable shipping, customs or legal requirements. If we cancel your order, you will receive a refund for any payment already made.

11. Delivery Responsibility

Once an order has been dispatched, the parcel is transported by the selected delivery provider.

However, nothing in this policy limits or excludes any rights you have under applicable consumer protection law.

For EU consumer sales, the trader generally remains responsible for goods while they are being transported by a carrier arranged by the trader.

12. Taxes and VAT

For UK orders, applicable UK taxes will be handled in accordance with UK VAT requirements.

For EU orders, VAT and customs treatment can depend on factors including the destination country, product value, place of fulfilment and the VAT scheme used by the business.

Where applicable, we may use appropriate VAT arrangements for EU imports, including mechanisms such as Import One Stop Shop (IOSS).

Where VAT is collected at checkout, we will endeavour to make this clear before you complete your purchase.

13. Questions About Shipping

If you have any questions about our shipping policy, please contact us:

Peace Out Products
Email: info@peaceoutproducts.com
Website: www.peaceoutproducts.com

We are happy to help with questions about delivery times, tracking, shipping destinations and orders.

Important: This Shipping Policy should be read alongside our Terms & Conditions and Returns & Refunds Policy. Nothing in this policy affects your statutory consumer rights.